ROLE OF DELHITONEPALBUS
Delhitonepalbus only provides a technology platform that connects intending travellers with bus operators. It doesn’t operate any bus or offer the service of transportation to the User. Delhitonepalbus also doesn’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.
The bus ticket booking voucher that Delhitonepalbus issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability.
The amenities, services, routes, fares, schedule, bus type, seat availability and any other details about the bus service are provided by the respective bus operator and Delhitonepalbus has no control over such information provided by the bus operator.
LIMITATION OF LIABILITY OF DELHITONEPALBUS
In its role as a technology platform to enable transactions between the bus operators and the Users, Delhitonepalbus shall not be responsible for the operations of the bus operator including, but not limited to the following:
Timely departure or arrival of the bus;
The conduct of bus operator’s employees, representatives or agents;
The condition of the bus, seats etc. not being up to the customer’s expectation or as per the description provided by the bus operator;
Cancellation of the trip due to any reasons;
Loss or damage of the baggage of the customer;
The bus operator changing a customer’s seat for any reason whatsoever;
Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to Delhitonepalbus or the User;
Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.
RESPONSIBILITIES OF THE USERS
Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for boarding or travel on that trip.
At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like Aadhar card, passport, PAN card voter identification card or any other identity proof issued by a government authority.
Users are required to reach the boarding place at least 30 minutes before the scheduled departure time.
All tickets issued shall be non-transferable.
CANCELLATION OF TICKET
Cancellation of tickets can be done either through the User’s login in the Delhitonepalbus’s website or mobile application or by calling on the customer care number;
Any cancellation is subject to such cancellation charges as mentioned on the ticket.
ROLE OF DELHITONEPALBUS
Delhitonepalbus only provides a technology platform that connects intending travellers with vehicle operators to hire an entire vehicle. It doesn’t operate any vehicle or offer the service of transportation to the User. Instead, fulfilment of these bookings is done by operators who are empanelled with Delhitonepalbus. Delhitonepalbus also does not act as an agent of any bus or cab operator in the process of providing the above-mentioned technology platform services.
The Vehicle booking details that Delhitonepalbus issues to a User are solely based on the information provided or updated by the vehicle operator.
The amenities, services, fares, routes, schedule, vehicle type and any other details about the transportation service are provided by the respective vehicle operator and Delhitonepalbus has no control over such information provided by the operator or fulfilment of the same.
LIMITATION OF LIABILITY OF DELHITONEPALBUS
In its role as a technology platform to enable transactions between the vehicle operators and the Users, under no circumstances can Delhitonepalbus be held liable for failure on the part of a service provider to provide the User with a particular vehicle, the standard of service or any insufficiency in the services or any other service-related issues including, but not limited to the following:
Timely departure or arrival of the vehicle;
The conduct and uniform of the operator’s employees, representatives or agents;
The condition of the vehicle, seats etc. not being up to the customer’s expectation or as per the description provided by the operator;
Absence of amenities/ a welcome kit as per the description provided at the time of booking;
Cancellation of the trip by the vehicle operator due to any reasons ;
Loss or damage of the baggage of the customer;
The vehicle operator uses a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure.
If the User chooses the name of the operator and the vehicle for booking, the best effort shall be made to ensure that the same operator fulfils the booking and provides the matching vehicle as per the User’s choice.
In cases of unavailability of the hired vehicle or where the vehicle breaks down during the journey, Delhitonepalbus may reach out to the concerned service provider to make arrangements for an alternate vehicle of a similar standard. Users may reach out to ryde_complaints@Delhitonepalbus.in for any assistance.
It is the sole liability of the vehicle operator to obtain all the relevant licenses, permits etc. to undertake the travel booked. In case of any cancellation of booking owing to the absence of necessary licenses or permits by the vehicle operator, Delhitonepalbus shall not be liable in any manner.
RESPONSIBILITIES OF THE USERS
Users are advised to call the vehicle operator to find out the exact boarding point, or any information which they may need for boarding or travel on that trip.
At the time of boarding the bus, Users shall furnish a copy of the confirmation booking voucher and any valid identity proof issued by a government authority.
Users are advised to check the booking confirmation SMS or email and re-initiate a booking in case of incorrect details immediately. Any loss, consequences and damages for any delay that may be caused to the User due to this shall be borne by the User.
CANCELLATION OF BOOKING
Cancellation of bookings can be done either through the User’s login in the Delhitonepalbus’s website or mobile application or by calling on the customer care number;
Any cancellation is subject to such cancellation charges as mentioned in the booking details.
REFUND PROCESSING TIME:
Delhitonepalbus aims to process refunds promptly. Users can expect the refund amount to be credited within 7 days of the cancellation request.
PAYMENT FOR BOOKING AND ANY ADDITIONAL CHARGES
FULL PAYMENT: Payment may be made in full amount to Delhitonepalbus during the booking. Such total booking amount includes the base fare, applicable taxes including GST as may be applicable as per local laws, and any additional booking fee, service fee or convenience fee charged by Delhitonepalbus.
PARTIAL PAYMENT: Under this option, the User has to make payment of a partial amount as specified at the time of booking / in the booking voucher and pay the balance amount within a specified period as informed at the time of booking / in the booking voucher. Failure to pay such balance amount within the stipulated time will lead to cancellation of the booking and any refund will be subject to the booking/ cancellation policy. In some cases, the customer may be allowed to make the balance payment at the start of the trip.
PAY AT VEHICLE: Under this option, the User has to pay a certain part of the booking amount specified at the time of booking / in the booking confirmation voucher to Delhitonepalbus and the balance to the vehicle operator at the start or end of the trip.
Expenses like toll charges, permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver.
The excess Driver Bata wherever applicable has to be paid directly to the driver.
Users may opt for Insurance while booking. Such Insurance will be provided entirely by a third party and Delhitonepalbus in no way will be a party to any such claims or concerns on the matter.
REDRAIL
PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
Delhitonepalbus’s service charges are non-refundable.
Bookings can only be cancelled through the app or the website. offline cancellations are not permitted.
The bookings made on Delhitonepalbus are subject to the cancellation policy and charges levied by the Indian Railways/IRCTC. It may vary depending on the cancellation time and booking quota (tatkal/ general/ ladies/ etc.).
Railways automatically cancel the fully waitlisted e-tickets after chart preparation. The refund in such cases gets automatically credited to your bank account used for booking such tickets after the deduction of Delhitonepalbus’s charges.
Railways may offer special concessions/ discounts for senior citizens, female passengers and children. The amount or extent of concession is not decided by Delhitonepalbus. All customers are advised to check the latest railways policies for applicable discounts.
MISCELLANEOUS
The bus operator shall solely be liable for compliance with all laws including but not limited to the Motor Vehicle Act its Rules, applicable regulations, guidelines or directions enacted or issued by the Central Government or relevant State Governments. Any prosecution arising out of the contravention of such laws, rules, regulations, or guidelines including directives on fare control from respective RTOs or directions including but not limited to fines or penalties shall be borne by the bus operator. The User agrees to take up any grievance resulting from the cancellation or any deficiency in services due to any action of the enforcement agencies arising with the bus operator.
User Agreement and Privacy Policy at Delhitonepalbus website shall apply. Delhitonepalbus will be entitled to reject any claim in case there is any abuse/misuse of the offer by the User or the cancellation/claim is not eligible under the offer.
The terms and conditions shall be governed by the laws of India. Any dispute arising out of or about this offer shall be subject to the exclusive jurisdiction of competent courts in Bengaluru.
The maximum liability of Delhitonepalbus in the event of any claim arising out of this offer shall not exceed the amount under the underlying transaction paid by the User.
Delhitonepalbus shall not be liable to pay for any indirect, punitive, special, incidental or consequential damages arising out of or in connection with the offer.
Reporting Time 20 Minutes Before Departure Time.
Please note your ticket will be confirmed once payment is received at our end, if you are having a problem with payment please contact our operator.
If the ticket is cancelled 4 hours in advance cancellation charge will be 20% and last-minute cancellations subject to a 100% charge of the fare.